Romy | Women's Evening Maxi Dress with Halterneck
Delivery
Processing time: Orders are processed within 1–3 business days. Orders placed on Friday evening or over the weekend may take slightly longer and will be processed the next working day.
Delivery time: Once shipped, delivery takes 8–12 business days on average. Delays may occur due to carrier issues or global circumstances.
Delivery rates: We are pleased to offer free shipping on all orders, with no minimum order value required. The applicable shipping rate will always be clearly displayed at checkout before payment is completed.
Tracking: Once your order has been dispatched, you will receive an email with a tracking link. You can also track your order via our Track Your Order page.
Returns
Return period: If you are not satisfied with your order, you may return it within 30 days of receipt.
Return costs: We do not offer free returns. Return shipping costs are always the responsibility of the customer.
Conditions: Items must be returned in their original condition and packaging. Normal use is permitted, but damage caused by careless or improper use is excluded. Defects must be reported immediately upon receipt.
How to return: Email us at customerservice@elenathelabel.com with your order number, reason for return, your name and address details, and a photo if applicable. You will then receive the correct return address. Never send a return to the sender's address.
Processing: Returns are processed within 7 working days. Once approved, you will receive an official confirmation.
For full details, please see our complete Refund Policy.
Have a question or need help?
We're here for you! Reach out to our customer service team and we'll get back to you as soon as possible.
📧 Email: customerservice@elenathelabel.com
Whether it's about sizing, your order, shipping, or returns — don't hesitate to get in touch. We aim to respond within 24 hours.
Frequently asked questions
How can I track my order?
Once your order has been dispatched, you will receive an email with a track and trace code. You can enter this track and trace code on our “Track your order” page. Once you have entered the track and trace code, you can track the status of your order in real time.
How long does shipping take?
Orders are usually processed within 1-3 working days and delivered within 5-7 working days after dispatch. You can track your shipment via the tracking link provided or via our special tracking page once your order has been dispatched.
Do you deliver to my country?
Countries to which we cannot ship are excluded from the checkout process. If you can checkout, it means we can ship to your location.
What payment methods are available?
We offer over 35 payment options, including major providers such as Mastercard, Visa, American Express, PayPal, and Apple Pay, as well as various local payment methods to suit your preferences.
I wore the greta dress on holiday and absolutely loved it. It’s light, comfortable, and perfect for warm weather. The fit is really flattering and it looks exactly like the photos.
I have shopped here to buy swimsuits for my friends and they both love the fit and quality! I will definitely continue to come to this shop!
I have ordered from ELENA Swimwear several times in the past. They always ship fast, and returns are easy. Fantastic selection of cute swimsuits and clothing!
